Call us Monday - Friday: 8:30 am - 5:00 pm CPT: +27 21 802 2069 JHB: +27 11 483 2205

Terms and conditions

Welcome to our online store! WWW.MHPROMO.CO.ZA and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Ordering from us
When you place an order online with us, you will receive an email confirming your order and giving details of the items you have purchased. This automatic confirmation email does not necessarily mean we will be able to fulfil your order. We retain the right to withdraw products from sale at any time and to refund in full any payment made.

Delivery
Most deliveries will require a signature, so please make sure that there will be someone available at the delivery address to accept and sign for your parcel. If you would like your parcel to be delivered to a work address, please enter it in the delivery address form when you place your order. Our courier will make one delivery attempt only, after which your parcel will be held at the local depot for collection.

Please ensure that you provide a correct and complete delivery address. If a parcel is returned to us undelivered due to an incomplete or incorrect address, we will not be able to re-send it. In those circumstances, we will refund your original payment minus your delivery charge. We are not liable for delays or losses caused by the provision of incorrect or incomplete addresses.

Further information about our delivery charges and policy can be found here.

Payment
We accept the following payments: VISA, MasterCard, EFT and Bank Deposits.

Currency
We accept payment in South African Rand ZAR only.

VAT & Invoices
The price you see is the price you pay. This includes VAT where applicable. A VAT invoice will be included in your parcel.

Cancellations
To cancel your orders please notify us quoting your order number.

If your order has been dispatched or delivered when you decide to cancel your order, please read the returns information below.

Returns – Faulty items
We try and ensure that all our stock reaches you in good condition and working order. However, if part of your order is faulty, damaged or not what you ordered, we will replace it free of charge if you return the item to us within 30 days of receipt.

Returns – Unwanted items
If you aren’t happy with an item when you receive it or if you change your mind please return it to us within 10 days of receipt, with the delivery note. We expect items returned to us to be in good condition and in an unused state complete with packaging and all components. In particular this means that you will:

  • Not open shrink-wrapped or blister pack products or break any manufacturer’s seals.
  • Not load software onto any PC or laptop.
  • Return in good condition all packaging, manuals, cables etc
  • Return the goods in a condition that would enable us to resell them as new
  • We will then refund you the price you paid for that product (excluding postage and packing).

We are unable to refund return postage costs.

Privacy
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

Electronic Communications
When you visit WWW.MHPROMO.CO.ZA or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of WWW.MHPROMO.CO.ZA or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of WWW.MHPROMO.CO.ZA, with copyright authorship for this collection by, WWW.MHPROMO.CO.ZA and protected by international copyright laws.

Trademarks
WWW.MHPROMO.CO.ZA’s trademarks and trade dress may not be used in connection with any product or service that is not WWW.MHPROMO.CO.ZA’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WWW.MHPROMO.CO.ZA. All other trademarks not owned by WWW.MHPROMO.CO.ZA or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by  WWW.MHPROMO.CO.ZA or its subsidiaries.

License and Site Access
WWW.MHPROMO.CO.ZA grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WWW.MHPROMO.CO.ZA This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of WWW.MHPROMO.CO.ZA. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WWW.MHPROMO.CO.ZA and our associates without express written consent. You may not use any Meta tags or any other “hidden text” utilizing WWW.MHPROMO.CO.ZA’s name or trademarks without the express written consent of WWW.MHPROMO.CO.ZA. Any unauthorized use terminates the permission or license granted by WWW.MHPROMO.CO.ZA. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page WWW.MHPROMO.CO.ZA so long as the link does not portray WWW.MHPROMO.CO.ZA, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WWW.MHPROMO.CO.ZA logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Membership/User Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. WWW.MHPROMO.CO.ZA and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Emails and Other Content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content.  WWW.MHPROMO.CO.ZA reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant WWW.MHPROMO.CO.ZA and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WWW.MHPROMO.CO.ZA and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify WWW.MHPROMO.CO.ZA or its associates for all claims resulting from content you supply. WWW.MHPROMO.CO.ZA the right but not the obligation to monitor and edit or remove any activity or content. WWW.MHPROMO.CO.ZA takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss
All items purchased from WWW.MHPROMO.CO.ZA are made pursuant to a shipment contract. This basically means that, the risk of loss and title for such items pass to you upon our delivery by the carrier.

Product Descriptions
WWW.MHPROMO.CO.ZA and its associates attempt to be as accurate as possible. However, WWW.MHPROMO.CO.ZA does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by WWW.MHPROMO.CO.ZA itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY WWW.MHPROMO.CO.ZA ON AN “AS IS” AND “AS AVAILABLE” BASIS. WWW.MHPROMO.CO.ZA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WWW.MHPROMO.CO.ZA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WWW.MHPROMO.CO.ZA  DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WWW.MHPROMO.CO.ZA ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  WWW.MHPROMO.CO.ZA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting WWW.MHPROMO.CO.ZA you agree that the laws of SOUTH AFRICA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and WWW.MHPROMO.CO.ZA or its associates.

Disputes
Any dispute relating in any way to your visit to WWW.MHPROMO.CO.ZA or to products you purchase through  shall be submitted to confidential arbitration in SOUTH AFRICA, except that, to the extent you have in any manner violated or threatened to violate WWW.MHPROMO.CO.ZA ‘s intellectual property rights, WWW.MHPROMO.CO.ZA may seek injunctive or other appropriate relief in any Provincial court in SOUTH AFRICA, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification and Severability
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material could be directed to our support staff.

Acceptable file formats: 

  • Vector artwork is preferred – (.CDR / .EPS /.AI / .PDF / .FH)
  • We accept PC format artwork only.

Tips to help you prepare your artwork:

  • All fonts must be converted to curves to avoid font substitutions.
  • Please include font and size if typesetting is requested.
  • Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
  • Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
  • Please forward the electronic artwork directly to your account manager at Monkey House Promotions.
  • Upon written approval of layouts please confirm with your account manager that they have received your signoff.
  • Monkey House Promotions cannot take responsibility for non-delivery of orders if layout approval is not received.
  • Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
  • If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared.
  • Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your account manager. Monkey House Promotions cannot take responsibility for missed deadlines if payment has not been confirmed with your account manager.
  • Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact your account manager directly to ensure that we have received all the relevant information.
  • Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
  • Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

Artwork Fees:

  • Artwork received in the correct format will not be charged for.
  • Artwork not received in the correct format will attract a redrawing fee of R550.00 excl VAT. This fee will accommodate 3 further changes to the layouts, whereafter any additional changes will be charged for at R550.00 excl VAT per change.
  • Branding cancelled after layouts have been generated will be charged for at R350.00 excl VAT per layout done.

Cancellation Policy

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
  • Once an order – to the value of R5000 excl VAT or more – has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • All orders need to be paid for within 10 working days of invoice and if not paid within this time, they will be cancelled with the relevant cancellation fees.
  • Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 excl VAT or more
  • In the case of cancelled orders where layouts have been done, a layout fee of R350.00 excl VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless branding deadline has been indicated to your Account Manager upon placement of order.
  • For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
  • Collected stock may not be returned, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Monkey House Promotions cc Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
  • Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.